Key takeaway
BOT is not the whole operating model. It is a setup pathway that can help a client build faster and transfer ownership later.
What BOT means
- A partner helps build the center or capability.
- The partner operates the model for an agreed period.
- The capability transfers to the client when readiness conditions are met.
- The transfer requires clear people, process, technology, IP, data, and governance terms.
When BOT fits
- Speed is important and internal setup capacity is limited.
- The client wants future ownership rather than long-term dependency.
- The work needs a structured transition and hiring ramp.
- The model requires location setup, leadership hiring, process build, and KT discipline.
What to watch
- Transfer criteria must be defined early.
- Roles, knowledge ownership, tool access, and IP ownership must be clear.
- Commercial terms should not create poor incentives before transfer.
- Governance should cover build progress, service performance, risk, and transfer readiness.